At my store, we aim to make the delivery process easy to understand before and after you place an order. The information below explains our current shipping service, estimated delivery times, and how we handle common delivery situations.
Where We Deliver
Our standard shipping service is currently available for addresses located within the United States.
We do not currently offer standard international delivery.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Standard Delivery
We provide free standard shipping on eligible U.S. orders.
No minimum purchase amount is required for standard shipping.
If a different delivery option is available for a particular order, the applicable method and cost will be shown during checkout before payment is submitted.
Preparing Your Order
After your order has been successfully placed and payment has been confirmed, we generally need 1–2 business days to prepare the merchandise for shipment.
Order preparation can include payment verification, inventory confirmation, packing, labeling, and arranging carrier pickup.
Weekends and U.S. public holidays are generally not counted as business days.
Estimated Delivery Window
Once an order has been dispatched, standard carrier transit is generally estimated at 4–6 business days.
Including the preparation period, the typical overall delivery estimate is approximately 5–8 business days.
These timeframes are estimates and should not be considered guaranteed delivery dates.
Shipment Notification
Once your package has been dispatched, shipment information may be sent to the email address provided during checkout.
Where tracking is available, the notification may contain a tracking number and other shipment details.
Tracking Your Package
You can use the tracking number provided with your shipment to monitor available delivery updates.
Carrier tracking information may not appear immediately after dispatch. It can take additional time for the first carrier scan to be recorded.
Carrier Processing
After an order has been handed to the shipping carrier, delivery progress is primarily managed through the carrier's transportation network.
Temporary gaps between tracking scans do not necessarily mean that a package has stopped moving.
Delivery Estimates
The delivery estimates provided by my store are intended as general guidance.
Actual delivery can vary because of factors such as:
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Weather conditions
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Carrier workload
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Seasonal shipping volume
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Transportation interruptions
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U.S. holidays
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Address-related issues
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Unexpected operational events
We cannot guarantee delivery on a specific date.
Correct Shipping Information
Please verify your delivery details carefully before completing checkout.
A complete address should normally include the recipient's name, street address, city, state, ZIP code, and apartment or unit number where applicable.
Address Corrections
If you notice an error in your shipping address, contact us immediately.
We may be able to correct the information if the order has not yet been dispatched.
Once the package has entered the carrier network, we cannot guarantee that the address can be changed.
Undeliverable Packages
A package may be returned to the sender because of an incomplete address, incorrect address, unsuccessful delivery attempts, refusal of delivery, or another carrier-related reason.
If a package is returned to us, please contact customer support so we can review the order and determine what options are available.
Delivered but Missing
If the carrier's tracking system shows that your package was delivered but you cannot find it, please first check the delivery location carefully.
You may also check with other members of your household, neighbors, building management, or the carrier when appropriate.
If the package remains unavailable, contact us with your order number and tracking information.
Damaged Shipment
If your package arrives with visible damage, please keep the shipping box, product packaging, shipping label, and merchandise.
Contact us promptly and provide photographs if requested.
This information may be used to review the delivery issue and determine the appropriate next step.
Missing Merchandise
If the package arrives but one or more expected products or components are missing, please contact us.
Provide your order number and identify the missing item.
Please retain the packaging until the issue has been reviewed.
Incorrect Merchandise Received
If the product delivered does not match your order, please contact us before sending anything back.
Our support team will review the order details and provide return or replacement instructions when applicable.
Multiple Packages
An order containing several products may, in some circumstances, be sent in separate packages.
When this occurs, shipments may have different tracking numbers and may arrive at different times.
Shipping After Order Cancellation
If you want to cancel an order, contact us as early as possible.
We can generally only process cancellation requests before the order has been dispatched.
If the package has already shipped, the applicable return procedure may need to be followed instead.
Carrier Delays
Once a package has been transferred to a carrier, delays may occur that are outside our direct control.
If tracking information indicates a delay, we will make reasonable efforts to assist based on the information available to us.
Shipping Questions
For questions concerning a delivery or shipment, please contact:
my store
1629 W Congress St
Allentown, PA 18102
United States
Phone: +1 718-825-4250
Email: support@lemonmite.shop
Including your order number and tracking number can help us locate the relevant shipment more efficiently.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to review and respond to shipping-related questions received during our regular customer service hours.