At my store, we want every customer to have a straightforward experience when purchasing from our online store. If you are not satisfied with an eligible purchase, this policy explains the available return, exchange, and refund options.
Return Eligibility
Customers may request a return within 30 calendar days from the date the order was delivered.
Eligible returns may include purchases made because of a change of mind, as well as merchandise that arrives damaged, defective, incorrect, or incomplete.
A return request must be submitted within the applicable return period.
How to Request a Return
Please contact our customer service team before mailing any merchandise back.
To help us locate your purchase, please provide:
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Order number
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Name associated with the order
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Email address used at checkout
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Product name
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Reason for contacting us
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Photos or other supporting information when applicable
After reviewing the request, we will provide the next steps and return instructions when a return is approved.
Change-of-Mind Returns
If you change your mind after purchasing an eligible product, you may request a return within the 30-day return period.
You do not generally need to provide a specific reason for an eligible change-of-mind return.
The merchandise must meet the applicable condition requirements and must not be included within the exclusions described below.
Condition of Returned Products
Products being returned should generally be in their original or substantially similar condition.
Where applicable, please include:
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Original packaging
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Product accessories
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Included components
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Instruction materials
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Other items supplied with the purchase
A return may be declined or adjusted where merchandise has been substantially used, altered, damaged through misuse, or returned without important components.
Items Excluded From Standard Returns
Certain products may not qualify for a discretionary return.
These may include:
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Personalized or made-to-order merchandise
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Products identified as final sale
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Gift cards
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Certain opened personal-care or hygiene-sensitive products
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Items that are not reasonably suitable for return because of their condition
Any product-specific return restrictions shown on the applicable product listing may also apply.
Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible.
Please retain the product and all original shipping materials, including the outer box, packaging, and shipping label.
We may request photographs or other information to evaluate the reported damage.
Defective Merchandise
If a product appears to have a manufacturing defect or does not function as reasonably expected, contact our support team.
Please describe the problem and provide the order number. Additional information or photographs may be requested before a resolution is provided.
Incorrect Products
If the merchandise you receive does not match your order, please notify us before sending the item back.
We will compare the information provided with the original order and, when appropriate, provide return instructions for the incorrect item.
Missing Components
If your package is missing an expected item, accessory, or component, please contact us for assistance.
Keep the shipping container and packaging until the matter has been reviewed, as these materials may help us determine what happened during fulfillment or delivery.
Return Shipping Assistance
For an approved return involving merchandise that is damaged, defective, incorrect, or otherwise covered by our return process, my store will provide appropriate return-shipping assistance, including a prepaid return label when applicable.
For a return based solely on a customer's change of mind, return-shipping arrangements may depend on the circumstances and applicable requirements.
Return Authorization
Please wait for return instructions before sending merchandise.
Returns should not be mailed to our business address unless our support team specifically confirms that location as the appropriate return destination.
This helps ensure that returned merchandise reaches the correct processing location.
Return Tracking
When sending an approved return, customers should retain the carrier receipt and tracking information.
Tracking details can help confirm that the return was handed to the carrier and can be useful if a shipment experiences a delay.
Review of Returned Merchandise
After an approved return reaches the designated return location, the merchandise may be reviewed.
We may verify the product's condition, included components, order information, and compliance with the applicable return requirements.
Once the review is completed, we will process the appropriate refund or exchange when applicable.
Exchanges
Customers may request an exchange for eligible merchandise.
An exchange is subject to product availability and applicable return requirements.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund where applicable.
Refund Method
Approved refunds will generally be sent back to the original payment method used for the purchase.
For security reasons, we normally cannot transfer a refund to a different card, account, or payment method.
Refund Processing Time
After a return has been received, reviewed, and approved, we will initiate the applicable refund.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been issued.
The actual posting time is determined by the customer's bank, card issuer, or payment provider.
Original Shipping Charges
Whether original shipping charges are refundable depends on the circumstances of the return and applicable law.
Where a shipping amount qualifies for reimbursement, the eligible amount will be included with the applicable refund.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order has entered fulfillment or been dispatched.
Once an order has shipped, cancellation may no longer be available. In that situation, the applicable return process may be used if the merchandise qualifies.
Orders We Cannot Fulfill
In certain circumstances, we may need to cancel an order because of product availability, payment issues, inaccurate product information, security concerns, or other legitimate operational reasons.
If payment has already been collected for an order that we cancel, an applicable refund will generally be issued to the original payment method.
Late Return Requests
Return requests should be submitted within 30 calendar days after delivery.
Requests received after this period may not qualify for a standard return unless an exception is required by applicable law.
Refunds Required by Applicable Law
This policy does not limit any consumer protection, statutory warranty, or other legal right that cannot be waived or excluded under applicable law.
Where applicable law provides additional rights or remedies, those rights remain available.
Policy Changes
We may revise this Refund & Return Policy when necessary to reflect changes to our store, products, procedures, or legal requirements.
Any updated version will be published on this page and will apply as permitted by applicable law.
Contact Us About a Return or Refund
For questions regarding returns, exchanges, damaged products, or refunds, please contact:
my store
1629 W Congress St
Allentown, PA 18102
United States
Phone: +1 718-825-4250
Email: support@lemonmite.shop
Please include your order number whenever possible.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to review and respond to customer inquiries during our regular support hours.