Contact Us

We’re happy to hear from you. Whether you have a question before placing an order or need assistance after your purchase, my store provides customer support for general product and order-related inquiries.

Get in Touch

You can reach our support team using either of the following methods:

Email: support@lemonmite.shop
Phone: +1 718-825-4250

For questions involving a specific purchase, including your order number in your message can help us locate the relevant information more quickly.

What We Can Help With

Our customer support team can assist with general questions regarding:

Product information
Product availability
Order status
Shipping and delivery
Tracking information
Payment issues
Order cancellations
Returns and exchanges
Refunds
Damaged products
Incorrect merchandise
Missing items or components

Before Placing an Order

If you need additional information about a product before purchasing, please contact us with the product name and your question.

We recommend reviewing the product listing and available specifications first, as product information can vary between items.

Questions About an Existing Order

If you have already placed an order, please provide the order number when contacting us.

Depending on the situation, we may be able to help with order status, shipping information, payment questions, or other issues connected with your purchase.

Shipping & Tracking Assistance

For delivery-related questions, please provide your order number and tracking number if one has been issued.

Tracking information is supplied by the applicable carrier and may take some time to appear or update after a package is dispatched.

Delivery Problems

If a package is delayed, marked as delivered but cannot be located, or appears to have another delivery issue, please contact our support team.

We may request additional information so we can review the shipment and determine the appropriate next step.

Damaged Merchandise

If your product arrives damaged, please contact us before disposing of the product or packaging.

Please retain the shipping box, product packaging, shipping label, and merchandise.

Photographs may be requested to help us assess the situation.

Incorrect or Missing Items

If you receive an item that does not match your order or discover that something is missing, please notify us.

Include your order number and a brief description of the issue.

Please wait for instructions from our support team before sending any merchandise back.

Returns and Exchanges

If you would like to request a return or exchange, please contact us first.

Our team will review your request according to the applicable Refund & Return Policy and provide instructions when appropriate.

Please do not send merchandise to our business address unless we specifically confirm that it is the correct return destination.

Refund Questions

For questions about a pending or completed refund, please provide the relevant order information.

Approved refunds are generally returned to the original payment method, and financial institutions may require additional time to post the funds.

Payment Questions

If you experience a declined payment, possible duplicate charge, or another billing concern, contact us with your order information.

For security reasons, never send complete payment card numbers, security codes, passwords, or online banking credentials through email.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after checkout.

We will make reasonable efforts to process cancellation requests before the order is dispatched.

Once shipment has begun, cancellation may no longer be available.

Privacy Questions

Questions regarding the handling of personal information or privacy requests can also be sent to our support team.

Please clearly explain the nature of your request so we can direct it appropriately.

Helpful Information to Include

When contacting us, you may wish to provide:

Order number
Name used for the purchase
Email address associated with the order
Product name
Tracking number, if applicable
A description of the issue

For damaged or incorrect merchandise, photographs may also be useful.

Please avoid sending unnecessary sensitive information.

Business Address

my store
1629 W Congress St
Allentown, PA 18102
United States

Please note that this address should not be used for product returns unless our customer service team has specifically instructed you to send a return there.